Archive for the ‘Disgruntled’ Category

Virgin Mobile is facilitating 3rd party services billing fraud

Wednesday, January 7th, 2009

I have been a subscriber to Virgin Mobile for a while now. Last August, 2008, I started to have my top-up amount being reduced by third party text-messaging providers to which I did not subscribe. So, at this point we have theft involved. So, I did what any person would do and called customer service.

Virgin Mobile’s customer service is not very helpful. Talking to a representative of Virgin Mobile, I was told there was nothing they could do to stop the fraudulent billing. However, they would provide me with a phone number to call to stop the service and recover my money. I also had them LOCK my text messaging ability.

I called the number Virgin Mobile provide for the fraudulent billing. To my surprise the third party company did not have my cell phone number on record. I ask myself this, “How are they able to place charges on my account for services they claim not to be providing?” The matter gets worse.

Remember earlier in this post when I mention that Virgin Mobile LOCKED my text-messaging on the accounts. Just this week I was slammed for another $20 from two text-messaging services I did not request. December I had $10 stolen from me from another third party provider. I called the phone numbers that Virgin Mobile provided and to my surprise they also did not have my phone number listed in their database.

How is it that I have to be an employee of an organization in order to get paid, but these third party companies just reach into an account and steal? At this point I will be stopping payment on my last top-up amount and cancelling my service with Virgin Mobile. I do not have any of these issues with TracFone.

A word to the wise, “Check your cellular phone bill.” Also, stay with a provider that has a customer service center that will be of some assistance and not be a part of fraudulent billing. The economy is tough enough without having your money stolen through fraudulent billing practices. Many of these companies reside in other countries, so good luck trying to be reimbursed for the money stolen from you.

Mike Kniaziewicz, MIS

Poor E-Commerce Service

Friday, May 9th, 2008

I am very dissatisfied with Sears Service Center. I placed an online order this morning at 07:30 AM EST for an oven repair. I also received an email confirmation that a technician would be out between 8 AM and 5 PM on 5/9. Well, I recieved no callback and no technician.

I called customer service four times today to check on the status. Three times the person on the other end told me I would get a callback from the repair service center in regard to my appointment. The third person told me they would call back in five minutes. NO CALLBACK!

Now, I spent my entire day – 9 hours – waiting around for a repairperson that never came to my house. If I were smarter I should have called another company to have the oven repaired after the first time I did not receive a callback. Now, I have to go through the weekend with a broken oven due to your incompetence.

I will never use Sears or Kmart again for service. Next time you seek bankruptcy protection remember this complaint.

Mike Kniaziewicz