Archive for May, 2008

Security vs. End-User Compliance

Friday, May 9th, 2008

A very common scenario in many workplaces, security vs. end user compliance and or convenience. Now, this battle requires each party to give a little in order for the organization to become more harmonious and secure. Both parties have justification for the current policies and actions as they relate to the organization; Administrators seek to prevent malicious acts or computer theft while end users seek to perform the tasks assigned to them.

 

The immediate risk with the current situation pertains to passwords being written down and stuck to the CRT. This provides a visible breech in security that would be hard if not impossible to trace back to anyone but the user who allowed his or her password to be easily compromised. At that point the organization is left with no choice but to seek punitive action against the employee for the malicious acts. However, there are ways to avoid this in the scenario.

 

First, the organization needs to consolidate administrators. Instead of assigning passwords and user Ids to hosts and LAN, the passwords and user ids should be assigned to resources. An example of this would be to place the users in Active Directory and use the Group Policy Management Console to assign resources.

User Ids and passwords are also different on servers within the DMZ or outside the firewall. All passwords are changed every 90 days and the user through three cycles is not allowed duplication. User education seems to be in the organization’s best interest, which includes punitive actions when a password is found at a workstation.

 

However, I have found the best course of action is education, consolidation of passwords the user is required to maintain at one time, and careful monitoring of the network. If everyone in the organization shares the risk to some extent they seem more willing to comply. An example would be to tie the HRIS system into the passwords and educate the user that if their password is compromised their family may end up with no benefits if their status is changed.

Outsourcing: Good Business Sense or Lazy Management?

Thursday, May 8th, 2008

Outsourcing has become synonymous for downsizing in many organization. However, organizations need to identify key reasons for outsourcing other than increasing the bottom line. In my opinion, outsourcing just to increase the bottom line should be a signal that the organization is ineffective in terms of its product line, marketing, and management.  Outsourcing does make sense when the organization requires skill sets that are not available within the organization.

Organizations should be providing training for the existing personnel within the organization. When the “.com” boom took hold during the 1990’s and there was a shortage of information technology professionals, organizations found the resources to cross-train existing personnel to fill the vacancies. The strategy was/is very effective and the organization received in return more motivated employees and lower turnover.

Filling staffing requirements from within the organization also provides for greater flexibility with strategic planning. Emerging markets require quick, decisive initiatives or the opportunity will be lost to competition. Getting a vendor to react to emerging markets will take time, so the organizations needs to consider response time to strategic initiatives when considering outsourcing.

There are circumstances that warrant outsourcing. An example would be Customer Support; if your product is easy to support. Customer Service will also experience less of an impact when addressing emerging markets, because while the volume of calls will increase the basic technical questions will remain consistent. The organization also has the luxury to outsource lower levels of support while maintaining higher technical levels in-house.

PS: The people let-go from an organization are also the organization’s customers.